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Terms & Conditions

Terms of use for our pharmacy services

Last Updated: 19 May 2026

Important Information

These Terms and Conditions (“Terms”) govern your use of Resolven Pharmacy's services, both in-store and online. By using our services, you agree to these Terms. Please read them carefully.

Regulatory Information: Resolven Pharmacy is registered with the General Pharmaceutical Council (GPhC Registration: 1234567). Our Superintendent Pharmacist is [Name] (GPhC Registration: [Number]).

1. Definitions

  • “We”, “Us”, “Our”: Resolven Pharmacy Ltd
  • “You”, “Your”: The patient or customer using our services
  • “Services”: All pharmacy services including dispensing, consultations, and online services
  • “Website”: www.resolvenpharmacy.co.uk
  • “Prescription”: A valid NHS or private prescription issued by an authorised prescriber

2. Pharmacy Services

2.1 Prescription Services

  • We only dispense medicines against valid prescriptions
  • Prescriptions must comply with legal requirements
  • We reserve the right to refuse to dispense if we have safety concerns
  • Controlled drugs are subject to additional legal requirements
  • We may contact your prescriber to clarify prescription details

2.2 Professional Standards

  • All services are provided by qualified healthcare professionals
  • We follow GPhC standards and NHS regulations
  • Clinical decisions are made in your best interests
  • We maintain professional indemnity insurance

2.3 Service Limitations

We cannot:

  • Diagnose medical conditions (except where specifically trained and authorised)
  • Prescribe medicines without appropriate authorisation
  • Dispense medicines without a valid prescription (except where legally permitted)
  • Provide emergency life-saving treatment (call 999 in emergencies)

3. Online Services

3.1 Website Use

  • You must be 18+ to order medicines online (except with parental consent)
  • Information provided must be accurate and complete
  • You must not misuse our website or attempt unauthorised access
  • We use SSL encryption to protect your data

3.2 Online Consultations

  • Online consultations supplement but don't replace face-to-face care
  • High-risk medicines require additional verification
  • We may refuse online supply if clinically inappropriate
  • You must answer all questions honestly and completely

4. Ordering and Payment

4.1 Orders

  • Orders are subject to availability
  • We verify all prescriptions before dispensing
  • Orders may be cancelled if unsafe
  • Prices may change without notice
  • NHS prescriptions are charged at standard rates

4.2 Payment

  • Payment required before dispensing (unless exempt)
  • We accept cash, cards, and online payments
  • NHS exemptions must be declared
  • Refunds subject to legal restrictions
  • Prescription charges are non-refundable

5. Delivery Services

5.1 Prescription Delivery

Standard Delivery:

  • Free for eligible patients within our area
  • Requires signature on delivery
  • Controlled drugs have special requirements
  • Cold chain items require special arrangements

Your Responsibilities:

  • Provide accurate delivery information
  • Ensure someone can receive medicines
  • Store medicines appropriately
  • Check medicines on receipt

6. Your Responsibilities

When using our services, you must:

  • Provide accurate medical and personal information
  • Inform us of all medicines you're taking
  • Tell us about allergies and medical conditions
  • Use medicines as directed
  • Not share prescription medicines with others
  • Report any adverse effects
  • Treat our staff with respect

7. Intellectual Property

All content on our website including text, graphics, logos, and software is our property or licenced to us. You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding
  • Reverse engineer our website or services
  • Create derivative works from our content

8. Liability and Indemnity

8.1 Our Liability

  • We're liable for death or injury caused by our negligence
  • We're liable for breach of your legal rights
  • We maintain professional indemnity insurance
  • We're not liable for unforeseeable losses

8.2 Limitations

To the extent permitted by law, we exclude liability for:

  • Indirect or consequential losses
  • Loss of profits or business opportunity
  • Losses from third-party services
  • Technical failures beyond our control

9. Complaints Procedure

We take complaints seriously and aim to resolve them quickly:

  1. Speak to us first: Contact the pharmacy manager or superintendent pharmacist
  2. Written complaint: Email complaints@resolvenpharmacy.co.uk or write to us
  3. We will: Acknowledge within 48 hours and investigate thoroughly
  4. If unresolved: You can escalate to:
    • NHS complaints procedure (for NHS services)
    • General Pharmaceutical Council
    • Local health board

10. Privacy and Data Protection

Your privacy is protected under our Privacy Policy, which explains:

  • What information we collect
  • How we use and protect it
  • Your data protection rights
  • How to access your records

11. Changes to Terms

We may update these Terms to reflect:

  • Changes in law or regulations
  • New services or features
  • Business requirements

Significant changes will be notified on our website. Continued use constitutes acceptance of updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where prohibited by law.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms or our services:

Pharmacy Details:

Resolven Pharmacy
1 Commercial Road
Resolven, Neath
SA11 4DA

Contact:

Phone: 01639 710303
Email: headoffice@resolvenpharmacy.co.uk
Website: www.resolvenpharmacy.co.uk

GPhC Registration: 1234567
Superintendent Pharmacist: [Name]